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How hot5l Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your DANA, OVO or GoPay transactions, and keep your access secure.

Account data onlyDANA, OVO, GoPay wallet contextCookie controls availableData access on requestIndonesia-region scope

Explore the Lobby Read FAQ

What We Collect and Why It Matters

hot5l Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you enter when you register — your name, email address, phone number and the e-wallet identifiers tied to your DANA, OVO or GoPay account. When you make a deposit or withdrawal, our payment processor records the transaction reference so we can verify

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it against your wallet. We also log device type, browser session data and IP address each time you log in; this lets us flag unusual access and protect your account from unauthorised use. Game session records — which titles you opened, how long each session ran
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— are retained to resolve disputes and to comply with platform audit requirements. We do not sell this data to third parties for marketing. We share it only with payment processors needed to complete your transaction and with any authority that has a lawful basis to
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request it under applicable local law. Availability of our service depends on local law and eligible regions in Indonesia. If you are in Jakarta and notice a login you did not make, contact our support channel immediately so we can lock the session and review the
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access log.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct or delete the personal data we hold on your account, our support team can process that request directly. Reach out through any of the channels below and include your registered email address so we can verify your identity before making any changes. We aim to respond to all data-related requests within a reasonable timeframe.

Live Chat Start a live chat session from inside your account dashboard. Mention your registered email and the specific data request — access, correction or deletion — so we route it correctly.

Email Support Send a message to our support address with the subject line 'Data Request'. Include your account email and a clear description of what data you want reviewed or removed.

Account Help Page Log into your account and open the Help section. From there you can submit a formal data query that goes directly to the team handling privacy and account records.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest, which means your session details and wallet references are not readable by anyone who intercepts the connection. Cookies on our site track session state and page preferences — you can adjust cookie permissions in your browser settings at any time without losing your account access. We retain account data for as long as your account is active and for a period after closure as required by applicable regulations. Once that retention window closes, we delete or anonymise the data.

Encryption in Transit

All data sent between your device and our servers uses SSL encryption. This covers your login credentials, DANA or OVO wallet references and every transaction confirmation you receive.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can block or clear these in your browser without affecting your account balance or history.

Retention and Deletion

We keep your data while your account is open and for a defined period after closure. When the retention window ends, records are deleted or anonymised — we do not hold data indefinitely.

Third-Party Access

Only payment processors like the DANA, OVO and GoPay infrastructure, and authorities with a lawful local basis, can access your data. We do not share it with advertisers or unrelated platforms.

Common Questions About Your Privacy

These are the questions we hear most often when it comes to how your data is handled on your account. If your question is not covered here, use the live chat or email channel above.

We collect your name, email address, phone number and the wallet identifier for whichever payment method you use — DANA, OVO or GoPay. We do not collect more than what is needed to verify and run your account.

Yes. Submit a data access request through live chat or email with your registered account email. We will compile the data we hold on your profile and send it to you in a readable format.

Contact us via live chat or the Help section inside your account. State clearly that you want deletion. We process the request after verifying your identity and will confirm once deletion is complete.

Only with the payment processors that handle your DANA, OVO or GoPay transaction. We share the minimum needed to complete and verify the transfer. No marketing companies or unrelated platforms receive your wallet data.

We retain records for a defined period after account closure, as required by applicable regulations. Once that window passes, data is deleted or anonymised. We do not hold closed-account records indefinitely.

Yes. Use the live chat channel or email us with the subject 'Data Correction'. Include your registered email and what needs updating. Our team will verify your identity and make the correction.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How hot5l Handles Your Personal Information

Reach Us About Your Data

Data Handling, Cookies and Account Security

Encryption in Transit

Cookie Controls

Retention and Deletion

Third-Party Access

Common Questions About Your Privacy

01 What personal data does hot5l collect when I register?

02 Can I see all the data hot5l holds about me?

03 How do I request that my account data be deleted?

04 Does hot5l share my wallet data with third parties?

05 How long does hot5l keep my data after I close my account?

06 Can I update incorrect personal information on my account?

Privacy Policy

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